Executive Briefing: Automated Annual Home Loan Review & Client Reactivation Control Plane
Demonstrating how Australian mortgage brokerages automatically re-engage past clients, calculate live loan savings against Big-4 and challenger bank rates, and book review appointments directly into broker diaries without manual staff overhead.
Test multi-turn client reactivation, rate delta presentation, and 1-click calendar appointment booking.
Filter borrowers by 12-Month Anniversary, Fixed-Rate Cliff, and High LVR Repricing triggers.
Adjust loan balances and rates to calculate live monthly savings, LVR %, and accessible equity.
Watch animated traveling data pulses across SMS triggers, Rasa NLU, calendar sync, and BrokerEngine CRM.
Active residential mortgages flagged for annual review cycle.
Net interest reduction vs existing uncompetitive retention rates.
Dormant borrowers re-engaged and booked into broker calendars.
Broker recurring trail commissions insulated from aggregator churn.
Broker Fact-Find Handover Docket
Pre-qualified CRM packet compiled by Rasa dialogue engine upon review confirmation.
{
"event": "broker.annual_review.booked",
"source": "rasa_conversational_engine",
"compliance": "ASIC_RG_273_BID",
"timestamp": "2026-09-15T09:15:00.000Z",
"client": {
"name": "Sarah & David Mitchell",
"phone": "+61 412 555 831",
"email": "sarah.mitchell@gmail.com",
"property": "42 Darling St, Balmain NSW 2041"
},
"loan": {
"currentLender": "Commonwealth Bank (CBA)",
"balance": 812000,
"ratePct": 6.44,
"propertyValue": 1250000,
"lvrPct": 65
},
"recommendation": {
"targetLender": "Athena Home Loans",
"targetRate": 5.79,
"monthlySavingsAud": 299,
"annualSavingsAud": 3588
},
"appointment": {
"scheduledTime": "Tomorrow 10:00 AM",
"type": "Annual Home Loan Review (Video/Phone)",
"durationMinutes": 15,
"brokerCalendarSync": "CalDAV/Google/Outlook_Synced"
}
}